Complaints

All products are in any case covered by a 12-month seller’s warranty provided on the terms and conditions resulting from the provisions of the Civil Code.

If, after reception of the goods, the client finds any technical defects or any damage caused during delivery, he or she shall return the goods by post to the address of the store. The store shall not accept any letters and parcels returned COD or in relation to which the postage costs have been charged on the store without any prior agreement.

The costs related to returning the goods covered by a complaint shall be reimbursed by the store immediately upon reception of the goods and examination of the complaint. The returned goods shall be accompanied by a document confirming purchase (a receipt or an invoice). All complaints shall be examined at the latest within 3 working days from the day have been received.

Damaged goods shall be replaced with non-damaged goods and should this prove to be impossible, the store shall reimburse the buyer with the equivalent of the price of the returned item.

Performing the check of the delivered letter or parcel upon reception thereof shall be an indispensable condition for accepting any possible claims made by the client in relation to any damage or loss incurred in transport.

In the event of an unjustified complaint all the costs of carrying out the procedures specified hereabove shall be covered by the client.